Refund & Returns

Every order is checked with care before it leaves us. If your item arrives damaged, incorrect or not as described, we will make it right.

You may request a return or exchange within 7 days of receiving your order, provided the item:

• Is unworn, unwashed and unaltered.
• Has its original tags and packaging.
• Is returned with your order number.

• Items that have been worn, washed, stitched or altered.
• Unstitched fabric that has been cut.
• Perfumes that have been opened or used, for hygiene reasons.
• Items returned after the return period.

If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or a refund at no extra cost to you.

• Email info@mshees.com with your order number and the reason for return.
• Wait for our confirmation and return instructions.
• Pack the item securely in its original packaging and send it as instructed.

Please do not send items back before we confirm your request.

Once we receive and inspect your return, we will confirm the outcome by email. Approved refunds are sent to your original payment method within 7 to 10 working days. Delivery charges are non-refundable, except when the return is due to our error.

If you would like a different size or design, tell us in your return request. Exchanges depend on stock availability. If your choice is unavailable, we will offer a refund instead.

We photograph our outfits with care, but colours can look slightly different on different screens. A small variation in shade is not a reason for return.